FAQ
FREQUENTLY ASKED QUESTIONS & ANSWERS
No, we haven't. We don't follow trends and strongly believe that our textiles and products last over time. However, sometimes we have special offers for members, so sign up for our newsletter so you don't miss them!
Sometimes we open a small outlet here in the webshop. Again, it's best to subscribe to our newsletter or follow us on social media so you don't miss out.
We also have a factory shop adjacent to our printing plant in Nälden, Jämtland.
Of course! Once you've found a fabric you're interested in, just select the "Fabric Sample" option and add it to your cart. Fabric samples are sent within 1-2 working days from our printing house.
We are happy to help you sew curtains. Contact us in connection with your order and we will help you with measurements, fabric length and hanging.
After you make your purchase, it takes 1-2 working days for us to process your order. Then our transportation company takes over. You will receive a notification with a tracking number as soon as your order is on its way.
We have a one-year return policy on unused products.
Cut fabrics are not covered by the right of return but can of course be returned.
To initiate a return, please send an email to info@frosohandtryck.se. We will provide a pre-paid shipping label once your return has been approved. More about our returns policy can be found here.
For customers within the EU, VAT is included in the price you see on the website.
Customers shopping outside the EU may in some cases have to pay customs duties, taxes and import fees, including VAT. These are not included in the price on the website. We recommend that you read our terms and conditions for more details before making your purchase.
Yes, we offer gift cards that can be used in our online shop. These are perfect as a gift for someone who appreciates unique and handmade textiles. The gift vouchers are available in different denominations and are sent digitally to your email. To the gift cards.
Absolutely! Our team will be happy to help with advice on interior design and special order options. Contact us by email or phone to discuss your ideas and needs.
We strive to minimize our environmental impact by using environmentally friendly materials and methods in our production. Our textiles are printed by hand using water-based inks, and we are continuously working to improve our processes to be as sustainable as possible . Read more here.
In addition to our webshop, you can visit our factory shop in Nälden, Jämtland. We also have dealers around the country; a list of these can be found on our website under "Dealers".