FAQ
COMMON QUESTIONS & ANSWERS
No, we don't have that. We do not follow trends and strongly believe that our textiles and products last over time. However, we sometimes have special offers for members, so sign up for our newsletter so you don't miss them!
Sometimes we open a small outlet here in the webshop. Even there, it is best to subscribe to our newsletter or follow us on social media so you don't miss anything.
We also have a factory shop in connection with our printing house in Nälden, Jämtland.
Of course! Once you've found a fabric you're interested in, just select the "Fabric Sample" option and add it to your cart. Fabric samples are sent within 1-2 working days from our print shop.
We are happy to help you sew curtains. Contact us in connection with your order and we will help you with measurements, fabric consumption and hanging.
After you complete your purchase, it takes 1-2 business days for us to process your order. After that, our transport company takes over. You will receive a notification with a tracking number as soon as your order is on its way.
We have a one-year right of return on unused products.
Cut fabrics are not covered by the right of return but can of course be returned.
To initiate a return, please send an email to info@frosohandtryck.se . We will provide a pre-paid waybill once your return has been approved. More about our return policy can be found here.
For customers within the EU, VAT is included in the price you see on the website.
Customers shopping outside the EU may in some cases have to pay customs duties, taxes and import charges, including VAT. These are not included in the price on the website. We recommend that you read our terms of use for more details before completing your purchase.
Ja, vi erbjuder presentkort som kan användas i vår webbshop. Dessa är perfekta som gåva till någon som uppskattar unika och handgjorda textilier. Presentkorten finns i olika valörer och skickas digitalt till din e-post. Till presentkorten.
Absolut! Vårt team hjälper gärna till med rådgivning kring inredning och möjligheter till specialbeställningar. Kontakta oss via e-post eller telefon för att diskutera dina idéer och behov.
Vi strävar efter att minimera vår miljöpåverkan genom att använda miljövänliga material och metoder i vår produktion. Våra textilier trycks för hand med vattenbaserade färger, och vi arbetar kontinuerligt med att förbättra våra processer för att vara så hållbara som möjligt. Läs mer här.
Förutom vår webbshop kan du besöka vår fabriksbutik i Nälden, Jämtland. Vi har även återförsäljare runt om i landet; en lista över dessa hittar du på vår hemsida under "Återförsäljare".