Handling of personal data
The following privacy policy applies when the customer (you) uses or places an order on the website www.frosohandtryck.se
PERSONAL DATA
According to Swedish and European law, we must inform you about our processing of your personal data. Any information you provide to us or that we obtain when you visit our website will be treated responsibly and securely by Frösö Handtryck Scandinavia AB. The information will be used to enable us to fulfill our business responsibilities to you, optimize the user experience on our website and for marketing purposes. Frösö Handtryck Scandinavia AB will not disclose your personal data to third parties unless you consent to it. Below you will find more information about what data we process about you, for what purpose and on what legal basis for such processing.
We use third-party cookies to collect statistics in analytical tools such as Google Analytics Inc. This means that data about your use of our website will be transferred to the above-mentioned companies. If you have given your consent, these cookies will be stored for a maximum of 24 months. Frösö Handtryck Scandinavia AB may also use third-party cookies, such as Facebook, to deliver targeted information that we deem valuable, based on your previous activity on our website. This means that some information about your use of our website is transmitted to Facebook Inc. The information we share with third-party companies does not include personal information such as name, email address or phone number. For more information on how to adjust your cookie settings, see the "Cookies" section.
The personal data we collect is stored within the European Economic Area (EEA) but may be transferred and processed in a country outside the EEA by third parties who may have facilities outside the EEA. Any transfer of your personal data outside the EEA will be in accordance with applicable law and we only work with trusted partners who can guarantee the security of your personal data.
LEGAL GROUNDS
Your personal data will only be processed in accordance with applicable law. We process the following information: name, contact details; delivery address, email and phone number, IP address, order information, payment information, payment history.
What we use your personal data for and on what legal basis;
- Order processing: in order to process, fulfill and deliver orders on www.frosohandtryck.se, we collect delivery and shipping information, payment and processing of returns, exchanges and quality complaints. You may choose to pay for your purchase through Klarna Bank AB's ("Klarna"). If so, your personal data will only be provided to Klarna. Frösö Handtryck Scandinavia AB will not have access to this data. For information about Klarna's processing of personal data, please see Klarna's privacy policy here; https://www.klarna.com/uk/privacy-policy/. Personal data collected: Name, contact details; delivery address, email and phone number, IP address, order information, payment information, payment history. Legal basis: Fulfillment of the purchase agreement.
- Handling of customer service requests: to be able to handle requests via our customer service via chat, email and phone and to identify and investigate complaints and other support issues. Personal data: name, contact details; delivery address, email and phone number, IP address, order information, payment information, payment history. Legal basis: we have made an assessment and found that our customer service is a necessary function for us to be able to help our customers. In order to do this, personal data of the customer is necessary. Our interest in this regard is therefore considered as legitimate interest.
- Communication through our newsletter. When you sign up for our newsletter, you agree to receive additional digital communications from Frösö Handtryck Scandinavia AB. You will receive updates on new products, special invitations to our events, stories and exclusive offers. To unsubscribe from our mailing list - click on the "Unsubscribe from this list" link at the bottom of our emails. Personal data: Name, email address, country of residence, IP address, order information. Legal basis: Consent.
- Optimizing user experience and digital marketing. When you browse our website, we collect information about your actions on our website via cookies. We use this information to provide you with a better shopping experience, to allow us to analyze traffic and behavior on our website, and to personalize and make our recommendations and digital marketing more effective. Please see the section on Cookies for information on how to be excluded from this tracking. Personal data: Country of residence, IP address, order information, activities on the website. Legal basis: Consent.
YOUR RIGHTS
You have the right to request access to the personal data we hold about you.We always strive to be transparent about how we process your personal data. If you want to gain a deeper insight into what personal data we process about you, you have the right to access that information.
You have the right to have incorrect information corrected.
You have the right to have your personal data rectified if it is incorrect. You also have the right to have incomplete personal data completed if it is incomplete.
You have the right to request that the processing of your personal data be restricted.
You have the right to request that personal data we process be restricted and that future processing be limited to certain purposes.
You have the right to request the erasure of your personal data.You have the right to request the erasure of your personal data. Please note that we may have to refuse your requests for erasure of your personal data if there are legal obligations that prevent us from doing so. These obligations are based on the Accounting Act, tax regulations, banking laws and the Consumer Sales Act.For all requests for personal data, please send your request by email to info@frosohandtryck.se or call us on +46 63 434 40. Please note that if you refuse to allow us to process certain personal data, we may have to decline your purchase order.
COOKIES
We use cookies on our website to provide you with a better shopping experience, and to allow us to analyze traffic and behavior on our website and to personalize and make our recommendations and digital marketing more effective. We do not use cookies to store personal information or to share it with third parties to whom you have not consented.
We use third-party cookies to collect statistics in analytical tools such as Google Analytics Inc. This means that data about your use of our website will be transferred to the above-mentioned companies. If you have given your consent, these cookies will be stored for a maximum of 24 months. Frösö Handtryck Scandinavia AB may also use third-party cookies, such as Facebook, to deliver targeted information that we deem valuable, based on your previous activity on our website. This means that some information about your use of our website is transmitted to Facebook Inc. The information we share with third-party companies does not contain any personal information such as name, email address or phone number.
If you do not accept Frösö Handtryck Scandinavia AB's use of cookies on our website, you can configure your browser settings to prevent it from accepting cookies. You can determine the use and scope of all cookies in your browser settings. You can set your computer to notify you each time a cookie is placed, or you can turn off all cookies via your browser and delete all existing cookies. You can learn how to change or update your cookies correctly in the help function of your browser - this depends on the browser you are using. We would like to point out that this is considered a computer setting and these settings only apply to the computer on which it is made. If you use more than one device, the settings must be made on each device. You can always choose which cookies you want to block in your browser. Please note that changing your cookie settings may affect your user experience on www.frosohandtryck.se.
Our checkout solutions are provided by;Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden). They use cookies to offer you the best possible, tailored, online experience when you use Klarna's checkout. The exact information and purposes for which they are used can be found here: https://www.klarna.com/uk/privacy-policy/Denna page last updated 20/2 2020
Explanation by the DPA
The central part of the GDPR is the 99 articles. These include 173 recitals. The recitals are in the first part of the Regulation. On this page we have highlighted that part. You can find the articles of the GDPR here:
Having regard to the Treaty on the Functioning of the European Union, and in particular Article 16 thereof, Having regard to the proposal from the European Commission, After transmission of the draft legislative act to the national Parliaments, Having regard to the opinion of the European Economic and Social Committee (OJ C 229, 31.7.2012, p. 90), Having regard to the opinion of the Committee of the Regions (OJ C 391, 18.12.2012, p. 127.), Acting in accordance with the ordinary legislative procedure*, Whereas:
* Position of the European Parliament of 12 March 2014 (not yet published in the Official Journal) and position of the Council at first reading of 8 April 2016 (not yet published in the Official Journal). Position of the European Parliament of 14 April 2016.
(1)
The protection of natural persons with regard to the processing of personal data is a fundamental right. Article 8(1) of the Charter of Fundamental Rights of the European Union ('the Charter') and Article 16(1) of the Treaty on the Functioning of the European Union ('TFEU') provide that everyone has the right to the protection of personal data concerning him or her.
(2)
The principles and rules governing the protection of natural persons with regard to the processing of their personal data should respect their fundamental rights and freedoms, and in particular their right to the protection of personal data, regardless of their nationality or place of residence. This Regulation aims to contribute to the creation of an area of freedom, security and justice and an economic union, to economic and social progress, to the strengthening and convergence of the economies within the internal market and to the well-being of natural persons.
(3)
Directive 95/46/EC of the European Parliament and of the Council (4) aims to harmonize the protection of the fundamental rights and freedoms of natural persons with regard to the processing of personal data and to ensure the free flow of personal data between the Member States.
(4)
The processing of personal data should be designed to serve people. The right to the protection of personal data is not an absolute right; it must be understood in the light of its function in society and balanced against other fundamental rights in accordance with the principle of proportionality. This Regulation respects all fundamental rights and observes the freedoms and principles recognized by the Charter as enshrined in the Treaties, in particular the protection of private and family life, home and communications, the protection of personal data, freedom of thought, conscience and religion, freedom of expression and information, freedom to conduct a business, the right to an effective remedy and to a fair trial, and cultural, religious and linguistic diversity.
(5)
The economic and social integration brought about by the internal market has led to a significant increase in cross-border flows of personal data. The exchange of personal data between public and private actors, including natural persons, associations and businesses, across the Union has increased. National authorities in the Member States are required by Union law to cooperate and exchange personal data in order to be able to fulfill their missions or carry out tasks for an authority located in another Member State.