When buying in our online store or by phone, the Distance Shopping Act applies. This means that you as a customer have the right to cancel your purchase within 12 months. after you have received the item. The item must be in the same condition as when you received it, i.e. unused and undamaged. When you exercise the right of withdrawal, Frösö Handtryck Scandinavia AB is responsible for the return shipping. The return must be sent with the accompanying return slip. We do not have the option of picking up packages at the delivery point or shipping company's distribution center.

Refunds are normally made within 1-5 working days, however no later than 30 days, after we have received and approved the return. Please note that any invoice must be paid even if you return the item. Reimbursement of the order amount is made after approved return.

Please contact info@frosohandtryck.se before returning an item.

Frösö Handtryck Scandinavia AB is not responsible for possible transport damage in the case of a return shipment, therefore send the return well packaged.

When purchasing an item that is cut by the meter, custom-made or otherwise adapted especially for you, the right of withdrawal does not apply.

Right of withdrawal does not apply to business customers.